Refund Policy

Refund Policy

Last Updated: 11.03.2025

Thank you for shopping with Flowado!

Refund Policy

We want you to be happy with your purchase. If you’re not satisfied, here’s what you need to know:

  1. Eligibility for Refunds or Replacements:

    • Damaged or Defective Items: Contact us within 30 days of delivery with proof (photos/videos) for a refund or replacement.

    • Incorrect or Missing Items: Notify us within 7 days of delivery for a refund, replacement, or missing parts.

  2. Returns:

    • If a return is required, we’ll provide instructions. Items must be unused and in original packaging.

    • Return shipping costs are your responsibility unless the item is defective or incorrect.

  3. Refund Processing:

    • Refunds are issued to the original payment method within 14 days of receiving the returned item.

  4. Non-Refundable:

    • We cannot refund for dissatisfaction with product quality, incorrect orders by the customer, or items damaged after delivery.

Contact Us

For questions or to request a refund, contact us at info@flowado.com

 

*EU Customers:

    • You have the right to cancel your order within 14 days of delivery for any reason. Return the item in its original condition, and we’ll issue a full refund.

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