Last Updated: 11.03.2025

Thank you for shopping with Flowado!

We want you to be happy with your purchase. If you’re not satisfied, here’s what you need to know:

Refunds and Replacements

• Damaged or Defective Items:
  Please contact us within 30 days of delivery with proof (photos/videos). We will offer a replacement or full refund.

• Incorrect or Missing Items:
  Notify us within 7 days of delivery. We will send the correct item, missing parts, or issue a refund.

Returns

• If a return is required, we will provide return instructions.

• Items must be unused, in their original packaging, and in resalable condition.

• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refund Processing

• Refunds are issued to the original payment method within 14 days of receiving the returned item.

• You will be notified once your refund is processed.

Non-Refundable Cases

We are unable to offer refunds for the following:

• Change of mind 

• Incorrect orders placed by the customer

• Items damaged after delivery

• Dissatisfaction with subjective qualities (e.g., color tone, feel)

Additional Rights for EU Customers

If you reside in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the item, for any reason and without justification. To exercise this right:

• Contact us within 14 days of delivery.

• Return the item in original condition.

• You will receive a full refund, including standard delivery costs, within 14 days of us receiving the return or proof of shipment.

Note: You are responsible for the return shipping cost unless the item is faulty.

Contact Us

For questions or to request a refund, please contact:
info@flowado.com